Cinderella Sea, LLC
Conditions of Use
Cinderella's Sea Store Policy/Conditions
From here on Administrators of www.ShopCinderellasSea.com can be reached at Concierge@CinderellasSea.com
The site www.ShopCinderellasSea.com, is constantly striving to serve the customers with the best quality customer service. The workers of www.ShopCinderellasSea.com constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, the workers at www.ShopCinderellasSea.com will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for USPS. All orders received before 1PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the next day. Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping please email us as soon as possible to sort them out. Once the shipment is made it is very difficult to the change it and there will also be extra charge added.
This site accepts most major credit cards through payment gateway of Square Reader, INC. We also accept money orders and checks. Please contact Cinderella's Sea to make special arrangements for payment other than credit card processing.
This site uses the Square payment company which is a very secure company and accepts most major credit cards. The site has set few added security option. For this reason all buyers are required to input the CVV/CCV (Card Verification Value / Card Code Verification). This is a 3 to 4 digit number on all major credit cards. Furthermore, the order will NOT be processed if the billing and shipping address does NOT match. Lastly, Square will NOT accept any international credit card.
*If you want to request for different billing and shipping address please fill out the form on the email it over to us.
Shipping Address MUST be the address as it appears with the credit card company.
We do not accept paypal payment yet however we are in the process of considering adding this option.
THIS WEB SITE IS TO BE USED BY YOU FOR YOUR PERSONAL USE ONLY Commercial use of this site is prohibited. You agree you will not copy this web site on any computer or manual process or to monitor this site.
All trademarks, service marks, and trade names of Cinderella's Sea used in this site are trademarks or registered trademarks owned by Cinderella's Sea®, LLC.
The entire content included in this web site including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws as property of Cinderella's Sea®, LLC.
All Rights Reserved
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
The materials on Cinderella's Sea® web site are provided "as is" / Cinderella's Sea® makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant-ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Cinderella's Sea® does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations Of Liability
In no event shall Cinderella's Sea® or its suppliers be liable for any damages, including, without limitation, damages for loss of data or profit, due to business interruption arising out of the use or inability to use the materials on Cinderella's Sea® Internet site, or the performance of the products, even if Cinderella's Sea® or a Cinderella's Sea authorized representative has been notified orally or in writing of the possibility of such damage: Incidental damages, consequential damages, punitive damages, or any other damages arising in tort.
You agree to indemnify, defend, and hold harmless Cinderella's Sea®, LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and all costs, including reasonable attorneys' fees, resulting from any violations of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Revisions and Errata
The materials appearing on Cinderella's Sea's® web site could include technical, typographical, or photographic errors. Cinderella's Sea does not warrant that any of the materials on its web site are accurate, complete, or current. Cinderella's Sea® may make changes to the materials contained on its website at any time without notice. Cinderella's Sea®, LLC does not, however make any commitment to update the materials. In the event that a Cinderella's Sea® product is mistakenly listed in error or listed at the incorrect price, Cinderella's Sea® reserves the right to refuse or cancel any product(s) purchased. We reserve the right to cancel your credit card purchase made at the incorrect price(s) and issue a credit to your credit card.
In an attempt to provide additional value to our web site visitors Cinderella's Sea®, LLC may link to sites owned by and operated by third parties. Cinderella's Sea® has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked sites. The inclusion of any link does not imply endorsement by Cinderella's Sea® of the site. Use of any such linked web site is at the user's own risk.
Cinderella's Sea®, LLC may deliver emails to you as notice, a general notice on site, or an any other reliable method to advise you of orders you have placed, or any other notice requested with the information you have provided Cinderella's Sea®, LLC.
Any claim relating to Cinderella's Sea®, LLC or its web site shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions. You agree that by using this web site you submit to the exclusive personal jurisdiction of the State of Arizona venue for the jurisdiction of any dispute from or arising from the use of this web site or the purchase of goods sold by Cinderella's Sea®, LLC shall be only in Pima County, Arizona and not elsewhere. Objections to venue are hereby waived.
Revised October 13, 2015
We are a family owned company and enjoy providing wonderful jewelry and home accessories to you. We hope you enjoy all your purchases. We strive to do our best with our business and to protect your personally identifiable information every step of the way.
Information We Collect
Privacy and data protection are of the utmost importance to Cinderella's Sea®, LLC. Privacy statement for Cinderella's Sea®, LLC outlines the company's policies with respect to the handling of personally identifiable information submitted by the visitor of this policy statement (You) otherwise collected by Cinderella's Sea® via this website or in the course of providing services to our customers. Cinderella's Sea® will use and disclose information only in accordance with the terms of this privacy statement.
We collect information from you when you register, place an order, and/or respond to a communications. This information may include but is not limited to information such as e-mail address.
When you purchase from our web site we may ask you for information such as your name, mailing address, phone number, email address, credit card information, and other information. You may visit our site anonymously.
We may also collect information from you for gift recipients so that we can fill the order correctly. This information and the above-mentioned information is not used for marketing purposes.
Use of Personal Information
Cinderella's Sea respects the privacy of visitors of this web site.
The information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product of service requested.
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
Protection of Visitor Information
We have a variety of security measures in place to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only to be accessed by those persons who are authorized with special access rights to such systems and who are required to keep this information confidential. When you access your personal information or place an order, we offer the use of a secure server. All sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and an encryption method used to help protect your data from interception and hacking while in movement.
Cinderella's Sea® recognizes the importance of information security. We are constantly reviewing and enhancing our technical, logical, and physical rules and regulations. Cinderella's Sea web site and servers have security procedures and policies in place to help protect your personally identifiable information against alteration, loss and misuse while under our control. "Guaranteed Security" does not exist on or off the internet. We safeguard your information using procedural and technical safeguards including password controls, "firewalls", and tight encryption. You agree that Cinderella's Sea®, LLC or any other providers of products or services related to this site are NOT Responsible or liable in any way for injury, loss, or damage to your computer or interception or use of credit card information or personally identifiable information related to or as a result of using this site or any other site linked or associated with this web site. Cinderella's Sea® makes no warranty of confidentiality of any communication such as an email or other information transmitted on this site or any other site linked or associated with this web site.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most web sites, if you turn your cookies off, some of the services may not function properly. You can still place orders by contacting customer service.
We may contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us improve and conduct business in the best possible manner available.
Use of any Information to Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personal information. Outside parties do not include Cinderella's Sea®, LLC and it does not include trusted third parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. (such as general geographic location of visitor).
Cinderella's Sea®, LLC does not wish to receive personally identifiable information directly from minors (we cannot always determine the age of the person who accesses and uses our web site). If a minor (defined by applicable law) provides us with his/her information without parental or guardian consent, we STRONGLY recommend that the parent or guardian contact us to have the information removed and instruct the minor from any further Cinderella's Sea® communication.
If You want Cinderella's Sea® to correct or delete your information that is stored on the Cinderella's Sea® system please send your request in writing to:
Cinderella's Sea®, LLC
11200 S. Sierrita Mountain Road
Tucson, Arizona 85736
Subject to our ability to verify your request and provided that Cinderella's Sea is not required to maintain the information by applicable laws, regulations, or contractual obligations, Cinderella's Sea®, LLC will correct or delete the requested information.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We seek to protect the integrity of our site and welcome feedback from our visitors about these linked sites.
For practices, policies and security measures implemented by third parties on their web sites we suggest you contact them directly regarding their policies and security measures before disclosing any personally identifiable information. Cinderella's Sea is not responsible or liable in any way for any content presented by or contained on any independent and/or linked web site including but not limited to any marketing practices or advertising claims.
YOU AGREE THAT CINDERELLA'S SEA IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTIATIONS, WARRANTIES, NEGLIGENCE, AND BREACHES OF ANY SUCH THIRD PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGES, OR EXPENSES RESULTING FROM THE USE OF SUCH SUPPLIERS.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this web site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions please exit this site immediately.
Please be advised that you should visit our Terms and Conditions section below establishing the use, disclaimers, and limitations of liability governing the use of our website at
Revised: October 13,2015
By email: Concierge @CinderellasSea.com
By telephone: 520-495-4010
By mail: Cinderella's Sea®, LLC 11200 South Sierrita Mountain Road Suite 195 Tucson, Arizona 85736 USA
All Shipping charges are to be paid by the party receiving product from Cinderella's Sea®. Shipping charges are not the responsibility of Cinderella's Sea®.
Cinderella's Sea®, LLC normally ships within 3-5 business days from receipt of order, sometimes sooner. Rush services may be available, please contact us by email @cinderellassea.com. We suggest you specify a specific ship date and we will do our best to accommodate your request.
We cannot guarantee a specific arrival or performance by the carrier once a package leaves our facility. We use the following shippers:
Cinderella's Sea®, LLC gives you the choice of shipping carriers. We at Cinderella's Sea® strive for you to receive your merchandise in an excellent state. As with all parcel carriers, your shipment may be subject to normal transport handling.
PLEASE NOTE: ORDERS MAY ARRIVE IN MORE THAN ONE PACKAGE.
The (non U.S.) international customer pays all international customs and any other fees that are incurred.
PROMOTIONAL SHIPPING CHARGES
Cinderella’s Sea®, LLC will offer special shipping either flat rate, free or other promotional shipping on certain items in its inventory at various times. It is the discretion of Cinderella’s Sea®, LLC to decide on the shipping rates and/or the items that will qualify for said promotions. Cinderella’s Sea®, LLC reserves the right to determine the date on which any promotion will begin and/or end. Any promotion may begin and/or end unexpectedly and with or without notice. Cinderella’s Sea®, LLC may not be held liable for any mistake made on any of its promotions due to unintentional errors. All promotional shipping charges will ONLY apply to the Continental United States, excluding Alaska, Hawaii and Puerto Rico.
International shipping destinations will not be included in any promotions. It is the discretion of Cinderella’s Sea®, LLC to determine what shipping destinations will qualify for any promotional shipping. It is also up to Cinderella’s Sea®, LLC to determine what merchandise will qualify for special promotional shipping charges/rates.
Due to the nature of this business and the limited quantities of product in the Cinderella’s Sea®, LLC inventory, it is the discretion of Cinderella’s Sea®, LLC to determine the first order placed for said merchandise. Cinderella’s Sea®, LLC shall not be held liable for errors in the technical tracking and/or malfunction of any method of determination in this process.
Remittance payable in U.S. funds in the form of money order or International VISA or Master Card will be accepted. Call or contact us through email on our site for more information regarding shipping/handling/packaging charges. Customers are responsible for all related duties and taxes for shipments outside the USA.
Any and all orders placed by an independent contractor or a Cinderella's Sea® authorized representative with a third party such as a boutique, indvidual or other entity with Cinderella's Sea® are NOT considered an agreed upon and/or binding agreement with Cinderella's Sea® UNTIL such proposed order is verified and approved by Cinderella's Sea® corporate, regardless if said order is submitted to Cinderella's Sea® with remuneration. All proposed orders must be approved by Cinderella's Sea® prior to becoming agreed upon/ binding orders. Sale offers can not be combined with other discounts, coupons or promotional credit. Prior purchases excluded. Other restrictions may apply.
You may cancel your order within twenty-four (24) hours of purchase/order placement and Cinderella’s Sea®, LLC will gladly credit your account for the cancelled merchandise.
It is the customer's responsibility to inform Cinderella's Sea® of any discrepancies found. If you encounter a problem with your shipment from Cinderella's Sea® please:
- Inspect packages before signing for them
- Have the driver report on obvious damages to the package
- Email Cinderella's Sea® Concierge@CinderellasSea.com and report any damages or shortages
- File a claim with the carrier
Satisfaction guaranteed! If you are not happy, we are not happy. Just return any UNALTERED item that you have purchased from us within 5 business days from receipt of goods and we'll do whichever you prefer:
100% replacement, 100% Store Credit, 100% Exchange, No questions asked, No Kidding!
This is our Happiness guarantee to you!
If for any reason you are unsatisfied with your purchase we will gladly give you an in-store credit provided the item is returned in the original condition within 5 business days from the delivered date. Credit for returned items will be made upon receipt of returned goods which must be received by CS in "good order". Internet orders must obtain a return claim prior to returning the item to CS. We will however, not refund the shipping costs and insurance cost (if applicable). Items must be shipped with their original packaging and a copy of the invoice and/or receipt. Prior approval must be obtained from Cinderella's Sea prior to sending the item(s) back to us. Items purchased on the website may be returned within 10 days. Prior notice must be given to CS in the form of a return voucher and number.this is the (details*) as mentioned on our landing page. Purchases made at our showroom location are final sales. If an item is returned it must be unopened and include the original label. Returns must be Unworn, Unaltered and Unwashed with all tags still attached. Items purchased at outside events such as shows, rodeos, fairs, etc. (included by not limited to) are final sales. No returns.
Should an item be damaged or defective item, a claim must be made over email or in person. Including pictures of defect within the specified time abovementioned otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense. Any return not considered a damage will not be honored. Any damage that occurred due to customer's irresponsible behavior will not be considered damaged and claim will not be honored. Any damage due to customer NOT FOLLOWING garment instructions per cleaning will not be honored. If the tag clearly states "DRY CLEAN ONLY" and it was washed in a washing machine or laundered or cleaned other than per label instructions, claim will not be honored.
NO REFUND POLICY
Refunds will not be issued for damaged or return claims, only store credit will be issured. All discounted or on "SALE" items are FINAL SALES. Shipping and handling charges are not refundable.
Please email us at Concierge@CinderellasSea.com and let us know you will be returning the item as you must have a return authorization form . Any Cinderella's Sea® item returned without an authorization form will not be accepted. Returns are accepted with prior authorization only. All returns other than damaged or shipping errors may be subject to a 15% restocking fee. Earrings are not returnable for hygienic reasons. Closeout and/or items bought through a Cinderella's Sea® promotional special may not be returned. Custom Items may not be returned. All claims for damaged merchandise in transit are the responsibility of the freight carrier.
Damaged or missing products claims must be made within 48 hours of receipt via email to us at ShopCinderellasSea.com
After we receive your package our quality assurance team will verify the condition and authenticity of the returned item. The item must be returned in its original condition, unworn, unused and unaltered in any way.
Shipping charges are not refundable. We are not responsible for items damaged while shipping. Please do not write "Jewelry" or any other jewelry related words on the outside of the package that is to be returned.
Orders less than $200.00, ship your package by USPS or FedEx (we suggest you insure it and send it registered). Orders more than $200.00, ship your package by USPS Registered Mail
All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 30% stocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.
1. You must request an RMA (return merchandise authorization) by email ONLY number within 5 business days of receipt before making a return: To request an RMA number please fill out the form completely and email it to us concierge@cinderellasSea.com. You can download the RMA form here. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. Items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as a 30% restocking fee.
When returning the items please pack all items in one package box and have the following items inside the return box:
Please have all items in the original packaging
Please print out copy of the RMA receipt
Please provide copy of the invoice indicating which items are being returned
Please indicate the reason(s) for return
Please note that shipping fee are your responsibility and will not be credited for return items.
Send your package & Mail to:
Cinderella's Sea®, LLC
11200 South Sierrita Mountain Road
Tucson, Arizona 86736
• Return check fee is $25.00 for ISF Checks
Revised October 13, 2015
** Seashells are a Natural Product. Not for children under the age of 14. Caution: Sea shells have sharp edges and points. Warning: Choking Hazard: Small Parts. No product Cinderella's Sea®, LLC sells, manufactures, distributes, or advertises is intended for use by anyone under the age of 14. Please keep all products we carry away from children that are 14 years of age or younger. None of our products should ever be put inside the mouth, licked or ingested. Cinderella's Sea®, LLC shall not be held liable for these actions or any other irresponsible action.
Cinderella's Sea Studio & Showroom is Open Wednesday, and Friday, 10-2 and Always by Appointment
Cinderella's Sea® proudly contributes to various charitable foundations through the sale of our jewelry. To find out how we can help your charity, email: firstname.lastname@example.org or call 520.221.7345.